Return and Refund Policy
Effective Date: 01/04/2021
Thank you for choosing The Language House for your foreign language and exam preparation training needs. We are committed to providing you with the highest quality courses and services. Please read this Return and Refund Policy carefully before making a purchase from our website, https://thelanguagehouse.in.
- Eligibility for Refund:
- You are eligible for a refund within 7 days (from the date of purchase) for the courses and services offered on our website.
- Refunds will only be processed for the following reasons:
- Technical issues or course access problems that prevent you from accessing the course content.
- Unsatisfactory course content that significantly deviates from our course descriptions.
- Refunds will not be provided if you have completed more than 20% of the course.
- Requesting a Refund:
- To request a refund, you must contact our customer support team via email at [insert email address] within 7 days of your purchase.
- In your refund request, please provide the following information:
- Your full name and contact details.
- The course(s) or service(s) for which you are requesting a refund.
- The reason for your refund request, along with any supporting documentation or evidence.
- Refund Process:
- Once your refund request is received, we will review it within 10 business days.
- If your request is approved, we will process the refund to the original payment method used during the purchase.
- Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Course Cancellation Policy
- Course Cancellation by The Language House:
- In the rare event that we cancel a course or service, you will be offered a full refund or the option to reschedule for a future course.
- Course Rescheduling:
- If you wish to reschedule your course for any reason, please contact our customer support team at least 7 days before the scheduled start date. We will do our best to accommodate your request, subject to availability.
If you have any questions about our Return and Refund Policy or need further assistance, please contact us at:
Changes to this Policy
The Language House reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.
Please review this policy periodically for any changes or updates.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return and Refund Policy.